Shipping policy

At NØRD Coffee, we are committed to ensuring your coffee arrives in the best condition and in the shortest possible time. Below, we share our shipping policies and timeframes.

1. Order Processing Time

All orders go through a preparation, packaging, and validation process before being shipped.

  • Processing time may take up to 24 business hours from payment confirmation.
  • Orders placed after the cutoff time (12pm) or on non-business days will begin processing the following business day.

Once your order has shipped, you will receive a notification with shipping and tracking information, when applicable.

2. Shipping Types and Estimated Times

Local Shipping CDMX – Next Day

  • Applies to deliveries within Mexico City.
  • The order is delivered the next business day once processed.
  • Delivery time may vary depending on the route and courier availability.
  • It is essential that someone is available to receive the order at the specified address.

Ground Shipping – 3 to 5 Business Days

  • Available for various regions of the country.
  • Estimated delivery time is 3 to 5 business days after shipping.
  • Time may vary depending on location, carrier coverage, and external conditions.
  • Extended or hard-to-reach areas may experience slight delays.

National Express Shipping – 1 to 2 Business Days

  • Priority service with estimated delivery of 1 to 2 business days after shipping.
  • Subject to carrier coverage and availability.
  • Ideal for urgent orders.

3. Shipping Costs

  • Shipping costs may vary depending on the region, shipping type, and coverage, and are calculated at the time of purchase.
  • NØRD Coffee reserves the right to modify shipping costs without prior notice, in accordance with carrier adjustments, external rates, or logistics operations.

4. Important Considerations

  • Delivery times are estimated, not guaranteed.
  • NØRD Coffee is not responsible for delays caused by circumstances beyond the company's control, such as weather conditions, high carrier demand, blockages, or extraordinary events.
  • It is the customer's responsibility to correctly provide the shipping address and ensure that someone is available to receive the order.

5. Modifications to Shipping Policies

  • These shipping policies may be modified at any time without prior notice.
  • The applicable terms will be those in effect at the time of purchase.

6. Questions or Clarifications

If you have any questions about your shipment or need help with your order, you can contact us directly and we will be happy to assist you. contacto@nordcoffee.mx